Apprentice Front of House - Hospitality

Rufford Arms Hotel

We are looking for an apprentice to work in our family run restaurant! The role of the front of house apprentice involves dealing with the public, serving food, answering calls and using booking systems.

Apply now

Annual wage

£11,000.00

Total hours per week

35 hours

Expected duration

19 months

Possible start date

28 Feb 2022

Summary

Duties include but are not subjected to:

  • Assist with serving customers and taking orders
  • Dealing with customer enquiries, comments and complaints
  • Handling payments and transactions
  • Assisting with cleaning schedules 
  • Promote a friendly working environment
  • Complying with legal requirements and health and safety
  • Maintain a team-oriented atmosphere
  • Attend and participate in all scheduled meetings and training sessions

During your apprenticeship you will cover topics such as:

  • Customers profiles and expectations
  • Business vision and values
  • Personal discipline in approach to work
  • The use of technology 
  • Legislative responsibilities 
  • Teamwork and methods of communication

Working week

5 out of 7 days on rota basis, days and shifts to be confirmed.

35 hour per week

Date posted

30 Nov 2021

Apprenticeship Level

Intermediate Level Apprenticeship

Positions

1 available

Requirements and prospects

Skills

  • Good communication skills
  • Good organisational skills

Qualifications

  • GCSEs at grades C/4 or above (or equivalent) in maths and English
  • If you do not hold the above you must demonstrate the ability to achieve maths / English Level 1 functional skills as indicated in BKSB assessment

Personal Qualities

  • Enthusiastic
  • Smart appearance
  • Driven
  • Reliable

Future Prospects

  • Progression to Level 3 Hospitality Supervisor upon completion

About the employer

A family run hotel, restaurant and contemporary bar operating for the past 27 years in rural Rufford on the outskirts of Ormskirk. Conveniently situated between Preston, Burscough and Liverpool ideal for conferences, weddings and functions. The hotel offers 14 bedrooms the restaurant seats 90 guests offering.

Employer

Rufford Arms Hotel
http://www.ruffordarms.com/

Address

380
Liverpool Road
Ormskirk
L40 1SQ

Training provider

You will be working towards the following qualification / standard:

Hospitality Team Member Level 2 Apprenticeship Standard:

This includes:

  • Main learning objectives: Customer profiles and expectations, teamwork and methods of communication, business vision and values, personal discipline in approach to work, legislative responsibilities, the use of technology
  • Functional Skills - if required
  • EPA (End Point Assessment) - Towards the final few months of the apprenticeship you will complete your End Point Assessment. This includes an ‘On demand test’, practical observation, a business project, a professional discussion

This Apprenticeship is completed within the workplace. You will be assessed through written work, verbal discussion and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

Training framework

Hospitality team member

Training provider

RUNSHAW COLLEGE

Contact

Kirsty Gregory

Gregory.K@runshaw.ac.uk

Application instructions

Application closing date: 21 Feb 2022

Apply now

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