Customer Service Representative Apprentice

Pamperbook Ltd

An exciting opportunity for someone looking to start their customer service career in a specialist area.

Apply now

Weekly wage

£175.00

Total hours per week

35 hours

Expected duration

12 months

Possible start date

06 Feb 2022

Summary

Responsibilities for Customer Service Representative

* Communicate with current and potential clients via telephone, email, online chat, or social media

* Escalating inquiries to the appropriate team member

* Assisting customers with registration or account creation

* Passing customer feedback onto the relevant team members to help improve our services

* Must have the ability to actively seek out and engage with new customers

* You will provide complete and appropriate solutions for every customer to help keep them onboard

* Getting back to daily customer enquiries

* Scheduling in demos and calls for the account management team

* To work alongside our National Sales Manager to help provide the best experience for all customers and businesses

Working week

Monday-Friday between 9am -4.30pm

35 hour per week

Date posted

20 Oct 2021

Apprenticeship Level

Advanced Level Apprenticeship

Positions

1 available

Requirements and prospects

Skills

  • Good communication
  • Organised

Qualifications

Grade A*-C or 9-4 GCSE or equivalent Maths and English.

Personal Qualities

  • Keen to learn
  • Good listener
  • Attention to detail
  • Takes pride in work
  • Can communicate well on all levels

Future Prospects

Leading to full role.

About the employer

As a PamperBook customer service agent your role will be working closely with our national sales manager and accounts manager. Your role is to offer support to customers who have questions, concerns, problems. You will be required to communicate with clients on the phone, by email, through online chat programs and social media. Based at our city centre office we are looking for outgoing, positive individuals who thrive from working in a uplifting enviroment working towards company goals.

Employer

Pamperbook Ltd

Address

54
St James Steet
Liverpool
L1 0AB

Training provider

Customer service specialist level 3.

On the job training.

Training framework

Customer service specialist

Training provider

SMART TRAINING AND RECRUITMENT LIMITED

Contact

Smart Training And Recruitment

nasvacancies@smarttar.co.uk

03300880888

Application instructions

Application closing date: 28 Jan 2022

Apply now

Crafted in Liverpool by Kaleidoscope
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