TUI Retail Apprentice

TUI Group

Joining TUI Retail as an apprentice, we will help you become a destination expert to recommend, sell holidays and extras to a range of our customers with an apprenticeship programme. You will learn to put customers at the heart of our business.

Apply now

Weekly wage

£144.00

Total hours per week

30 hours

Expected duration

2 years

Possible start date

11 Nov 2021

Summary

Joining TUI Retail as an Apprentice provides valuable insight into the world of Travel. Our two-year Apprenticeship Scheme is structured to develop you to put customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. 

We’re a company that’s moving at a fast pace so grab your passport and join us on this journey, the world of TUI awaits.

How you will make an impact as a TUI Retail Apprentice.

There are many ways for you to get involved:

  • Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
  • Technology is evolving every day, so is TUI.  By providing you with the best tools you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
  • If things don’t go to plan, your support network will help you to investigate and resolve any question or complaint
  • You’ll embrace change and rise to the challenges of a customer focussed role
  • Your drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it ‘Smashing your Targets’  
  • You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification. 20 percent of your working week will be set aside for you to work through the Standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence

What you will bring as a TUI Retail Apprentice:

There is more than one way to the perfect fit – here are some of the ideal things:

  • An understanding of what ‘excellent customer service’ looks like and confident to deliver 
  • Strong commitment and drive to achieve goals
  • Team player who engages and collaborates at all times with customers and colleagues
  • An organised individual who takes pride in their work and how it’s delivered
  • Passion to work within tourism and actively grow and develop
  • Self–motivated individual who’s willing to act on feedback and takes ownership for their development
  • Determine and committed to learning and working in store to achieve a Level 3 Travel Consultant qualification
  • Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance

TUI and You:

  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Competitive salary with a commission scheme that rewards you for exceeding targets
  • Health and Wellbeing support across five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange and discounts with retailers
  • Discovery day – time to spend working at a local charity or community
  • Investment in your development, starting with a 3-day residential course alongside your store induction
  • Pension scheme, life assurance and options to buy shares

Key Duties:

  • Face to Face Customer Service
  • Dealing with Telephone and Email Enquiries
  • Complaint Handling
  • Administrating Holiday Bookings
  • Serving Foreign Exchange Customers

Working week

Days and shifts TBC.

30 hour per week

Date posted

12 Oct 2021

Apprenticeship Level

Advanced Level Apprenticeship

Positions

1 available

Requirements and prospects

Skills

  • An understanding of what ‘excellent customer service’ looks like and confident to deliver 
  • Strong commitment and drive to achieve goals
  • Team player who engages and collaborates at all times with customers and colleagues
  • An organised individual who takes pride in their work and how it’s delivered
  • Passion to work within tourism and actively grow and develop
  • Self–motivated individual who’s willing to act on feedback and takes ownership for their development

Qualifications

None required.

Personal Qualities

  • Determined and committed to learning and working in store to achieve a Level 3 Travel Consultant qualification
  • Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance

Future Prospects

TUI actively encourages career progression and our qualified apprentices are given the opportunity to continue their learning and grow their career within the business. Many of our qualified apprentices have progressed into more senior roles as deputy or retail manager.

About the employer

TUI Group is the world’s number one integrated Tourism business. You may be familiar with some of our key brands which include TUI and First Choice. Joining the TUI Group as an Apprentice, you will learn how we plan, price and sell our TUI and First Choice holiday experiences.

Over time, you will understand and take responsibility for how we optimise our occupancy and pricing whilst remaining competitive and achieving our targets. In addition to this you will learn how we select and decide what concepts and offerings to introduce to maximise customer satisfaction and loyalty.

Your growing knowledge will help us deliver great results, collaborating with colleagues in the wider TUI Group to experience many different aspects of our business. Joining TUI on the Commercial Apprenticeship programme will not only provide you with the opportunity to develop and advance your career, but the benefits of being part of an exciting multi-cultural united team.

Address

Unit 11
New Mersey Retail Park
Speke Road
Speke
Liverpool
L24 8QB

Training provider

  • Level 3 Travel Consultant Apprenticeship Standard

Joining TUI Retail as an Apprentice provides valuable insight into the world of Travel. Our two-year Apprenticeship Scheme is structured to develop you to put customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. 

We’re a company that’s moving at a fast pace so grab your passport and join us on this journey, the world of TUI awaits.

Training framework

Travel consultant

Training provider

TUI UK LIMITED

Application instructions

Please click on the link below to complete the on-line application, you will complete a short questionnaire and questions relating to your skills and experience. Our ref: 57201

Application closing date: 08 Nov 2021

Apply now

Crafted in Liverpool by Kaleidoscope