Customer Service Apprentice

Wigan & Leigh College

An exciting opportunity is available within the College’s Learning Support and Resources Department. We are looking for an Apprentice Learning Resource Facilitator who can help us on our journey to outstanding. Our Learning Resource Centres are continuously adapting to meet the needs of the modern learner.

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Weekly wage


Total hours per week

37 hours

Expected duration

12 months

Possible start date

01 Nov 2021


The post holder will be expected to:

  • Provide an effective professional service to users of Learning Resources Centres and help maintain the smooth, day to day running of them
  • Advise and guide staff and students in the use of a range of digital and learning resources to impact positively on teaching and learning
  • Provide effective support for systems and related technological services inside and outside the classroom
  • Use initiative and act as a pro-active LRC team member, liaising with other teams in college to best support learning
  • Work flexibly across all services in the LRC and across the wider college in line with business needs, providing administrative support as necessary e.g. supporting the college enrolment process
  • Contribute to both LRC based and cross college initiatives to promote the LRC and support wider college activities that impact on teaching, learning and engagement
  • Support the Head of Department, LRC Team Leader and Librarian to ensure that all resources are up to date and relevant


  • To facilitate the application of digital literacy and ICT skills to enable groups and individuals to achieve their learning objectives
  • To support the development of literacy skills by promoting and contributing to library services and literacy initiatives organised by LRC
  • To maintain an active learning environment that meets quality requirements both within centres and across the college
  • To be both proactive and responsive to users in terms of monitoring and supporting their learning
  • To be both proactive and responsive in ensuring knowledge and understanding of LRCs e-resources are current and relevant to enable efficient support for both students and staff in researching their subject areas
  • To promote and raise the profile of LRC, its staff and services to encourage high levels of engagement amongst staff and students
  • To liaise with other areas of the College as appropriate and provide support for systems use and implementation
  • To work across all LRC services flexibly to enable the use of all College LRC facilities to its users
  • To work flexibly across all required duties in the LRC to ensure the efficient and effective running of all of the LRCs
  • To work with a range of LRC resources and new initiatives to ensure that the College LRC provision remains up to date, relevant to learners and forward thinking
  • To work alongside the LRC Team Leader and Librarian to ensure that all resources are up to date and relevant, this includes working on ordering and acquisitions
  • To work alongside the LRC Team Leader and Librarian to ensure that all cataloguing and categorising tasks are carried out and up to date
  • To help ensure the systems in the LRCs to monitor and track and monitor the use of resources are efficient and effective
  • To work alongside the Head of Department, LRC Team Leader and Librarian to ensure that all required statistics are up to date and provided for all internal and external requirements
  • To undertake appropriate development as agreed with line manager via the College’s Performance Review and Development system in accordance with the College’s Strategic Plan
  • To be available to work two evenings per week where necessary and to provide further evening cover when necessary as agreed with line manager
  • To work across all College sites and on flexible rotas as required
  • To work co-operatively with other areas of the College to provide a corporate College service, particularly busy time such as enrolment times and during academic vacations

Working week

Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm with 1 hour for lunch.

37 hour per week

Date posted

12 Oct 2021

Apprenticeship Level

Intermediate Level Apprenticeship


1 available

Requirements and prospects


  • An understanding of equality and diversity in relation to Teaching and Learning
  • An understanding of working in an educational/training environment
  • Appropriate working knowledge of software applications and systems
  • An understanding of technology use in teaching and learning
  • An understanding of printed materials and resources and how these can be used to support learning
  • An understanding of virtual environments and blended learning to support teaching and learning
  • An understanding of technology hardware in the support of learning


  • GCSE, or equivalents, maths and English grade C/4

Personal Qualities

  • You must be organised
  • You should also be honest, reliable and willing to learn
  • You should have excellent timekeeping and attendance
  • You must be committed to completing this apprenticeship
  • You must be well presented and organised
  • You must have a desire to learn about administration

Future Prospects

  • Progression within the college on completion of the apprenticeship

About the employer

Continually striving for excellence and a strong Grade 2 College, Wigan & Leigh College is well underway on its journey to become Outstanding. With over 8,000 students and a turnover of £30m, the College is in a strong position to continue to move forward and grow. The College has distinct ambitions to expand its choice of programmes and support the economic transformation of Wigan and the surrounding areas. As a growing college we are in a strong position to continue to invest in our campuses with the development of state of the art facilities. The College has created a community that encourages all students to enhance their learning through wider opportunities and support services; to maximise their achievements and secure progression onto further study, apprenticeships and employment.


Wigan & Leigh College


Parsons Walk

Training provider

  • Customer Service Practitioner Level 2 Standard
  • Functional skills if needed

Training framework

Customer service practitioner

Training provider


Application instructions

Application closing date: 25 Oct 2021

Apply now

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