Customer Service Apprenticeship- (Cycle of Life)

Kuumba Imani Millennium Centre Limited

We have an opportunity for the right candidate to develop their administration skills. The role involves supporting the staff and undertaking a variety of administrative tasks. This apprenticeship would be a great opportunity for someone who is looking to start a career in customer service.

Apply now

Weekly wage


Total hours per week

40 hours

Expected duration

18 months

Possible start date

18 Mar 2021


  • Answering phone calls
  • Maintaining office systems, including data management and filing
  • Organising and attending meetings
  • Provide general support to office staff
  • Meeting and greeting visitors
  • Making sure that customers are dealt with in a positive and reliable way
  • Handling complaints
  • Answering Customer Enquiries

Working week

Monday - Friday, between the hours of 07:00 and 18:00 (to be confirmed).

40 hour per week

Date posted

18 Feb 2021

Apprenticeship Level

Intermediate Level Apprenticeship


5 available

Requirements and prospects


  • Communication skills 
  • Competent skills in numeracy, literacy, and ICT
  • Ability to self-manage and organise your own time
  • Listening Skills
  • Problems Solving Skills


  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English

Personal Qualities

  • Reliable
  • Smart appearance
  • Professional attitude
  • Ambitious - Hard working
  • Quick learner
  • Confident
  • Positive Attitude
  • Patient

Future Prospects

This role could lead on to further employment after the qualification has been completed.

About the employer

Our aim is to remove barriers to cycling to encourage more people to cycle in Liverpool. Creating an inclusive group.


Kuumba Imani Millennium Centre Limited


Princes Road
L8 1TH

Training provider

  • Customer Service Standard (Level 2)
  • Functional Skills at Level 2 in English, maths, and ICT (if required)

Training framework

Customer service practitioner

Training provider



Gemma Perry


Application instructions

Application closing date: 17 Mar 2021

Apply now

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