Project Coordinator Apprentice


Great British Communications is a Telecoms based company. Telecoms is a reactive environment and the successful candidate will perform a wide range of administrative and office support activities for the department, managers and field-based engineers to facilitate the efficient operation of the organisation while completing a L2 in Customer Service

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Weekly wage


Total hours per week

40 hours

Expected duration

15 months

Possible start date

01 Feb 2021


Key responsibilities will include:

  • General support administration  
  • File creation and maintenance (electronic and hard copy)  
  • Update trackers and schedules 
  • Input site data into internal and client systems where required  
  • Database downloads of client systems drawings/surveys/data sheets 
  • Arrange site access visits/surveys/builds 
  • Assist in the preparation of Risk Assessments and Method Statements  
  • Co-ordinate survey access within agreed SLA's  
  • Co-ordinate swap scheduling and access within agreed SLA's  
  • Prepare handover packs and upload as directed within agreed SLA's  
  • Support specific projects as required  
  • Liaise with clients, customers and engineers as required  
  • Access and input on client databases  
  • Any other duties as directed in line with the post

Working week

Monday - Friday, between 08:00 - 17:00.

40 hour per week

Date posted

11 Jan 2021

Apprenticeship Level

Intermediate Level Apprenticeship


2 available

Requirements and prospects


  • Client Interaction and Engagement - Develop strong customer engagement with the client and be adept at manipulating client tools/reports on a regular basis
  • Good telephone manner and communication skills
  • Able to work on own initiative and as part of a team
  • Time management/ability to work to deadlines
  • Good working knowledge of Microsoft Office packages including Word, Excel and Outlook
  • Attention to detail
  • Organised


A minimum of 4 GCSEs at grades D/3 or above (or equivalent) in maths and English.

Personal Qualities

  • Self-motivated
  • Proactive
  • Flexibility
  • A willingness to learn and desire to progress in role

Future Prospects

There will be strong opportunities for progression and formal professional development within the company for the successful candidate.

About the employer

GBC was founded in 2012 and has grown naturally and exponentially year on year. We offer a top-quality service to our clients for a lower cost than our competitors based on precision and efficiency.

The team we have built consists of vastly experienced, skilled, and respected professionals within the telecommunications industry. GBC provide a range of planning, build and maintenance services to the mobile telecommunications industry. GBC provide a range of planning, build and maintenance services to the mobile telecommunications industry.




Tan House Lane

Training provider

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

College attendance will be required once per fortnight, during term time only at the Riverside College - Kingsway Campus (WA8 7QQ).

Training framework

Customer service practitioner

Training provider


Applications for this apprenticeship are being processed by Riverside College


Cait Power


Application instructions

Application closing date: 30 Jan 2021

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