Apprentice Customer Service Advisor
3P LOGISTICS LIMITED
At 3PL, were obsessive about our customers and the experience they get with us through our customer first mentality. Were now looking for a Customer Services Advisor to join a small but dynamic support team working in a fast-paced environment. The role holder will play a key part in delivering a world class customer experience.
Weekly wage
Total hours per week
Expected duration
Possible start date
Summary
Duties include:
- Conduct warehouse quality checks
- Liaison with the warehouse
- Email and telephone response handling and real time call
logging - Problem solving
- Service measurement and reporting
- Pro-active 360 degree service ring arounds
- Maintaining management information systems
- Payment processing – inbound telesales
- Order administration
- Co-ordinate paperwork flows including archiving protocol
Working week
Monday to Friday, 37.5 hours per week; shifts to be confirmed.
40 hour per week
Date posted
07 Jan 2021
Apprenticeship Level
Intermediate Level Apprenticeship
Positions
1 available
Requirements and prospects
Skills
- Good communicator at all levels
- Attention to detail
- Problem solver
- Team player
- Develops productive working relationships
- Flexibility to respond positively & reliably to internal and external requests
- Ability to “lead by example"
- Demonstrates operational confidence to his/her peers at all times
- Works well under pressure
Qualifications
- No qualifications needed
- 1 Years experience in customer service is required
Personal Qualities
- Willing to learn while you earn
- A driven positive attitude
- Good timing keeping
- Someone willing to go the extra mile for the best customer experience
Future Prospects
You will have the opportunity to progress to the next level of your chosen apprenticeships / permanent role on completion.
About the employer
Employer
3P LOGISTICS LIMITED
http://3p-logistics.co.uk
Address
Lockett Road
Wigan
WN4 8DE
Training provider
Customer Service Level 2
Training framework
Customer service practitionerTraining provider
GP STRATEGIES TRAINING LIMITED
Applications for this apprenticeship are being processed by GP STRATEGIES TRAINING LIMITED
Application instructions
To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV
Application closing date: 15 Feb 2021