Apprentice Medical Receptionist

Valley Medical Centre

A busy practice based in South Liverpool are looking to recruit an apprentice to join their supportive team and obtain a range of skills. The successful person will gain experience in administration, customer service and develop a wider understanding of the NHS. Full training will be provided.

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Weekly wage


Total hours per week

37 hours

Expected duration

15 months

Possible start date

14 Dec 2020


  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial (if appropriate) and clerical support to clinical staff and other members of the practice team
  • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Working week

Monday - Friday, Shift work

37 hour per week

Date posted

20 Nov 2020

Apprenticeship Level

Intermediate Level Apprenticeship


1 available

Requirements and prospects


  • Have good organisational skills and be able to prioritise workload
  • Be able to cope in a busy environment
  • Be presentable
  • Be flexible and adaptable
  • Be able to work well alone and in a team
  • Be computer literate


  • GCSE English and maths at Grade 4/C or above or equivalent is preferred

Personal Qualities

  • Be able to use his or her initiative
  • Be discreet and tactful
  • Be courteous
  • Have strong interpersonal and communication skills, both in person and on the telephone
  • Be friendly and confident
  • Be patient and sympathetic

Future Prospects

Possibility of advanced level apprenticeship or permanent employment but this will depend on the individual. This opportunity will provide the right person with excellent administration skills for future opportunities.

About the employer

Valley Medical Centre is a long established GP surgery that is committed to preserve and enhance its good reputation by providing high quality medical services in a friendly, happy and healthy environment.


Valley Medical Centre


Hartsbourne Avenue
L25 1RY

Training provider

  • Diploma for Customer Service Practitioners Level 2
  • Level 1 Functional Skills in maths and English, if required
  • End point assessment
  • Supported by a designated Apprenticeship Assessor

Training framework

Customer service practitioner

Training provider


Applications for this apprenticeship are being processed by THE LEARNING FOUNDRY LIMITED


Steven Molyneux

0300 123 8088

Application instructions

Application closing date: 06 Dec 2020

Apply now

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