IT Support Apprentice


Estio Training have an exciting new opportunity for an IT Support Apprentice with Halcyon Networks, a IT Services Provider based in Liverpool.

Apply now

Weekly wage


Total hours per week

40 hours

Expected duration

13 months

Possible start date

21 Nov 2020


Working closely with our IT Support Manager, you will be the First Line of support for logging tickets and calls on our system as well as supporting our senior engineers on site visits.

Your duties and responsibilities in this role will consist of:

  • First Line Support and logging tickets and calls on the system.
  • Supporting Senior Engineers on supervised site visits
  • Configuring equipment, changing passwords and asset management
  • Provisioning, repairing, and maintaining hardware

Working week

Shifts to be confirmed.

40 hour per week

Date posted

15 Sep 2020

Apprenticeship Level

Advanced Level Apprenticeship


1 available

Requirements and prospects


  • Knowledge of software and hardware
  • Good problem solving skills
  • Good standard of numeracy and literacy
  • Great organisational and communication skills


5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths).

Personal Qualities

  • Passion for IT
  • Self-motivated and desire to learn new skills on a daily basis

Future Prospects

The role offers long term security and the opportunity to progress into a permanent position.

About the employer

Halcyon is a leading provider of IT support and consultancy across the North West. Combining trust, experience and an unrivalled track record, we’ve become the trusted source of support, and partner of choice for many industries.




8C-10 Kirkstone Road North
L21 7NS

Training provider

The Estio Training programme gives people the opportunity to get experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, maths L2 and English L2
  • PC Fundamentals
  • Business Processes & Customer Services
  • Networking & Architecture
  • Mobile & Operating Systems
  • Cloud Services
  • Coding & Logic

Some of these modules will include an option to take an examination in order to receive a professional certificate.

Training framework

Infrastructure technician

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Tom Crossland


Application instructions

Application closing date: 14 Nov 2020

Apply now

Crafted in Liverpool by Kaleidoscope