Hyundai Service Advisor Level 2

JOHNSONS CARS LIMITED

The Hyundai Advanced Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

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Weekly wage

£156.00

Total hours per week

40 hours

Expected duration

13 months

Possible start date

04 Jan 2020

Summary

Are you passionate about a long-term career within the automotive industry? Do you strive to deliver excellent customer service? If the answer is "yes" then the Hyundai Apprenticeship Programme could be the career route for you. 

Johnsons Hyundai are currently seeking a Service Advisor Apprentice to join their dealership based in Liverpool. This is an exciting Reception based role, with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include: 

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience 
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service 
  • Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

Working week

Monday - Friday 08.30am - 5.00pm

40 hour per week

Date posted

15 Nov 2019

Apprenticeship Level

Intermediate Level Apprenticeship

Positions

1 available

Requirements and prospects

Skills

  • Excellent communication skills
  • Computer literate
  • Have a keen interest in and knowledge of the motor vehicle industry
  • Meticulous attention to detail
  • The willingness to also undertake basic duties as part of training

Qualifications

5 GCSE’s at grade A* to C/9-4 (or equivalent) including maths, English essential.  Science and ICT are desirable.

Personal Qualities

  • Passionate about the automotive industry
  • Forward thinking and keen to learn with an interest in development and progression
  • Take a pride in appearance
  • Hardworking
  • Punctual
  • Reliable
  • Ability to use own initiative
  • Must have a ‘can do’ attitude
  • Polite and courteous

Future Prospects

Upon successful completion and review of your Level 2 Apprenticeship (1 year) you will progress onto the Level 3 Apprenticeship (1 year).

About the employer

The Hyundai Advanced Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Employer

JOHNSONS CARS LIMITED
http://www.johnsonscars.co.uk/hyundai

Address

72
Rimrose Road
Bootle
L20 4TX

Training provider

The Programme for the Service Advisor Apprenticeship programme incorporates underpinning knowledge delivered in partnership and managed by EMTEC Colleges Ltd. 

One to one’s will also take place regularly through on-site visits to the dealership from EMTEC Vocational Learning Advisors who observe all evidence opportunities that occur naturally in the workplace.

You will be required to attend the Hyundai Academy Training Centre in Nottingham for your 'Block Release' Training. This will involve 4 separate 1 week blocks of training per 12 months of your apprenticeship. This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel.

Service Advisor, Intermediate Apprenticeship Framework where training will include:

  • Nationally recognised qualifications - IMI level 2 Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation - Customer Service Advisor, bespoke Hyundai off-the-job training including certification to 'Silver' level Service Advisor
  • Progression on to a level 3 Apprenticeship will be based on successful completion of the level 2 and authorisation by the College and dealership

Training framework

Customer service practitioner

Training provider

NOTTINGHAM COLLEGE

Applications for this apprenticeship are being processed by Nottingham College

Contact

Beth Hampson-Smith

beth.hampson-smith@nottinghamcollege.ac.uk

01159457056

Application instructions

Application closing date: 23 Dec 2019

Apply now

Crafted in Liverpool by Kaleidoscope