Support Worker (Young People) Apprentice

Regenda Ltd

To deliver support to service users within a care and support scheme for young people at risk of homelessness preparing for independent living. The role will also support the Support Co-ordinator in the successful delivery of services within designated schemes and teams, as part of the Independent Living department.

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Weekly wage


Total hours per week

35 hours

Expected duration

13 months

Possible start date

25 Nov 2019


Duties will include:

  • To always act in a manner with service users recognising the sensitivities and circumstances that they are in, in order that service engagement is maximised and successful
  • To communicate clearly and professionally with colleagues and stakeholders to fulfil the potential of the service, drawing in the very best agencies and support from third parties (both internal and external) to reach the best possible outcome for service users
  • To represent Regenda Homes at all times to the highest standard of behaviour, representing its values; and protecting and enhancing the business’ reputation when working with others.
  • To actively manage all complaints in line with policy and standards towards as positive an outcome achievable for both the complainant and the business in respect of lessons learned 
  • To robustly manage personal lone working to ensure that the safety and wellbeing of staff is managed to a high standard
  • To successfully deliver support and housing management services to all service users that ensure that all funding requirements are fully met (e.g. Housing Benefit), alongside all regulatory requirements (e.g. Supporting People or Children’s Services) and contractual obligations (e.g. tenancy agreements)
  • To routinely inspect all areas of the schemes managed to ensure that housekeeping standards for items such as flooring, wall coverings, furniture and finishing are kept to clean, aesthetic and well maintained levels
  • To reduce the financial impact of property abandonment and void rent loss to the business, and minimised where possible
  • To work with service users to create suitable, safe and informed activities at each scheme (depending on funding arrangements) which enable each person taking part to reach their potential and take steps towards greater independence
  • To ensure that positive outcomes are identified through the appropriate use of assessment and resettlement planning for service users, and are done so in line with internal policy, procedures, contractual requirements and relevant legislation
  • To deliver a high quality, stimulating and person centred environment to meet the social, emotional, physical, health and resettlement needs of the service users
  • To actively ensure that service users understand their rights, are respected by staff and colleagues, and promoted throughout service and scheme life in order that they can appropriately advocate for themselves during their journey towards independence
  • To take personal responsibility for awareness and compliance of all Child Protection and Safeguarding policy and procedures (both internal and external), and specifically the risks associated with child sexual exploitation
  • To have a flexible approach to working hours, recognising that on occasion cover within the team may be required at short notice due to staff absence or leave
  • To deal calmly, effectively and quickly with emergencies as they arise during working hours and also outside of working hours if on call - as part of the rota within the department
  • To manage all interactions with petty cash in accordance with the Groups policy and financial regulations, alongside other obligations within these requirements as they become appropriate to the role
  • To understand and support Regenda’s commitment to investing in communities and actively contribute to achieving this vision within the job role
  • To ensure compliance with the Group’s Health and Safety policies, and actively identify, document and mitigate all known health and safety risks relating to the people, projects and activity in their designated schemes and services

Working week

Monday - Friday with hours on a rota basis (TBC).

35 hour per week

Date posted

08 Nov 2019

Apprenticeship Level

Intermediate Level Apprenticeship


4 available

Requirements and prospects


  • A good working knowledge of the care and support sector relating to service users’ needs, contract management, housing and social care law, local service commissioning and relevant service standards
  • Outstanding communication and inter-personal skills in both a verbal and non-verbal context. This includes positive relationship building with partners; demonstrating motivation and high quality coaching with service users and presenting accessible and engaging information to customers
  • Strong IT skills to be able to produce timely, accurate, accessible, well-presented and professional reports and documentation using Word, Excel, Visio and PowerPoint to an appropriate standard
  • A successful track record of delivering excellent customer and stakeholder services


Ideally maths and English GCSE at grade C/4 or above.

Personal Qualities

A resilient and professional approach to problem solving and contract dispute with customers and partners, ensuring compliance is maintained throughout various forms of agreements within Care and Support schemes. 

  • Empathy
  • Customer focus
  • High performance
  • Efficiency
  • Teamwork
  • Ambition and dynamism
  • Openness and honesty 

Future Prospects

A chance to progress within the Group whilst working for a very supportive employer with a robust and extensive learning and development policy.

About the employer

Our businesses provide housing, property services, maintenance and construction, training, personal development and care and support.

With around 13,000 properties across the North West, we have something for everyone, from modern city centre apartments and suburban family homes to supported housing for older people.

Regenda Homes is the not-for-profit part of the Group, a reliable and affordable landlord offering social housing. We work hard to look after our neighbourhoods and improve communities. We care about our customers and offer services to help our residents do more than just find a home - from getting online to finding work.


Regenda Ltd


Commutation Row
L3 8QF

Training provider

  • Learners will work towards Adult Care Worker level 2 standard
  • Functional Skill maths (if required)
  • Functional Skill English (if required)

Training framework

Adult care worker

Training provider


Applications for this apprenticeship are being processed by Alder Training Limited


Kellie Lynch


Application instructions

Application closing date: 22 Nov 2019

Apply now

Crafted in Liverpool by Kaleidoscope