L2 Customer Service Practitioner Apprentice

Dr s Signh, Dr j Mendiguren, dr p kumar

The role of the customer service practitioner is to deliver high quality products and services to the customers of the organisation, both internally and externally. Your core responsibility will be to provide high quality service to customers which will be delivered from the workplace, digitally, or face to face or over the phone.

Apply now

Weekly wage


Total hours per week

39 hours

Expected duration

18 months

Possible start date

05 Oct 2019


DH Associates will be delivering your Customer Service Practitioner qualification.

Rolls and Responsibilities:

  • Understand who the customers are and what services can be offered
  • Internal and external customers treated with respect and aware of GDPR
  • Recognise different needs and priorities and the best way of managing expectations
  • Know what products and service the medical centre delivers
  • Be aware of the core values and how they link to the culture
  • Follow policies and procedures including any complaints, follow policies that are relevant
  • Use systems and equipment and technology to meet the needs of the customer
  • Build relationships with the customers and be aware how your actions impact on others
  • General customer service duties 

Working week

Monday to Friday, shifts TBC

39 hour per week

Date posted

16 Aug 2019

Apprenticeship Level

Intermediate Level Apprenticeship


1 available

Requirements and prospects


  • Interpersonal skills
  • Listening
  • Build rapport
  • Deliver customer expectations whether you state a phone call or email or appointment
  • Fantastic communication skills confirming with the customer their understanding
  • Using appropriate tone whether verbal or written
  • Influencing skills providing clear explanations
  • Organised
  • Patient and calm
  • Show an understanding


GCSE A-C 9-4 in English and maths or equivalent however not essential.

Personal Qualities

  • Helpful and supportive
  • Willing and keen
  • Communication and listening skills
  • Assertive
  • Aware of GDPR and customer confidentiality
  • Team working
  • Treat all customers as individuals to provide a personalised customer experience

Future Prospects

Completion of this apprenticeship will lead to eligibility to join the institute of Customer service and possibly if you are the right candidate a further role within the NHS.

About the employer

4608 Patients that are registered at Townsend Medical centre.  They strive to give the best possible service to all patients and walk into the centre. They run various clinics at various times to help within the community for the services needed.  3 GP's are registered there and they now offer out of hours surgeries too


Dr s Signh, Dr j Mendiguren, dr p kumar


Townsend Lane
L6 0BB

Training provider

L2 Customer Service Practitioner will be delivered by DH Associates within the workplace.  This means that we visit you in the workplace and your trainer/coach will set you work to complete online and you will complete this qualification over a 12 month period.  You will also be completing functional skills in English and maths if this is required

Training framework

Customer service practitioner

Training provider

DH Associates

Applications for this apprenticeship are being processed by Dawn Hodge Associates Ltd


Jules Westbrook


Application instructions

Application closing date: 01 Oct 2019

Apply now

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