Customer Service Apprenticeship

Signature Bespoke Ltd

As the internal Apprentice Customer Service Administrator, you will be responsible for assisting the sales team with admin tasks. Part of the role will be to build a target list database for the sales team to contact. Inputting of customer measurements orders on the work PC, and senior management to ensure that all tasks are explained.

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Weekly wage

£187.50

Total hours per week

37.5 hours

Expected duration

15 months

Possible start date

16 Sep 2019

Summary

Duties to include:

  • Build sales of existing customers, re-ignite sales with lapsed customers and open new customer accounts
  • Effectively promote the company's products by having a comprehensive knowledge of the range and inventory
  • Having the ability to listen to each customers product and service needs
  • Ensuring all customer records are accurate and kept up to date on the company database
  • Record and monitor call activity to all customers
  • Provide regular feedback and insight to wider sales team/sales management
  • Managing the "After Sales" requirements (delivery of goods to customers, sizing issues, fit adjustments, customer satisfaction with the products, etc.)
  • Proactively plan each weekly/daily customer target list
  • Secure appointments for sales teams
  • Undertake sales calls in accordance with agreed sales strategy
  • Log outcome of communication and undertake follow-up actions      

Working week

Monday - Friday, shifts TBC.

37.5 hour per week

Date posted

13 Aug 2019

Apprenticeship Level

Intermediate Level Apprenticeship

Positions

1 available

Requirements and prospects

Skills

Must be computer literate in Microsoft Office Programmes including Word & Excel.

Basic experience in customer service, sales or business administration preferred but not essential as relevant experience will be taken into account.    

Qualifications

GCSEs at grades C/4 or above (or equivalent) in English and maths.

Personal Qualities

A self-starter who is able to demonstrate a creative and intelligent approach to managing their own work load and is able to stay motivated when working unsupervised.

Trustworthy and capable of meeting agreed targets and delivering on promises.

Honest and clear communicator.  

Future Prospects

Potential position if the candidate is successful in the role.

About the employer

This company specialise in Luxury Bespoke Men’s & Ladies Clothing. Just as our suits are Bespoke; so is our service. A lot of our customers are too busy to make a trip to our boutique in Liverpool. That is not an issue. We will travel to wherever you are. You can have your measurements taken in the privacy of your own home. 

Employer

Signature Bespoke Ltd
http://www.signaturebespoke.co.uk

Address

India Building
Water Street
Liverpool
L2 0RR

Training provider

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 functional skills in maths and English (if required)

Training framework

Customer service practitioner

Training provider

INTEC BUSINESS COLLEGES LIMITED

Applications for this apprenticeship are being processed by Intec Business Colleges

Contact

Tracey Chaplin

tracey.chaplin@intecbusinesscolleges.co.uk

01788 514263

Application instructions

Application closing date: 09 Sep 2019

Apply now

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