Front of Office Associate Apprentice

AVENUE HQ LIMITED

Our Front of Office Associates are absolutely key to the smooth running and member satisfaction at Avenue HQ. You’ll be the first person visitors are greeted by each day and will truly be the face of your site.

Apply now

Weekly wage

£210.00

Total hours per week

40 hours

Expected duration

21 months

Possible start date

12 Aug 2019

Summary

Duties will include:

  • Welcome all guests and members
  • Ensure the front desk is covered at all times
  • Greet ‘walk-ins’ and guests, direct guests, schedule tours, send confirmation emails
  • Manage member check-ins and day passes using specified accounts software
  • Ensure the Front of Office area is kept in high standards of housekeeping
  • Update the Member Portal with events and points of interest as appropriate
  • Maintain mail handling processes in a secure and considerate manner
  • Answer questions from members and guests, directing them as needed, referring to the correct member of staff, offer additional information and be able to make appropriate suggestions
  • Activate and manage membership cards and track card use
  • Assist in access requests for bicycle storage and parking
  • Keep documentation and online systems up-to-date
  • Assist in daily admin duties and account management
  • Liaise on daily tasks and projects with line manager
  • Solve member related issues and help build the member support system
  • Assist with building operations and maintenance
  • Identify issues, concerns or ideas for improvements and report to Community Manager

Working week

Monday - Friday 8am - 5pm or 9am - 6pm

40 hour per week

Date posted

11 Jul 2019

Apprenticeship Level

Advanced Level Apprenticeship

Positions

1 available

Requirements and prospects

Skills

  • Caring - about the brand, the site and our members
  • Dedicated - to keeping standards high throughout every day, with a keen eye for detail
  • Knowledgeable - in your given site, members, staff, protocol and schedule
  • Confident - working both independently to make decisions but also within a team, able to support and collaborate
  • Accountable - for the excellence of your specific area, making decisions to benefit our members
  • Approachable - you will be the first port of call for any issue from both customer and staff alike, people know if they approach you with an issue it will be dealt with quickly, calmly and effectively
  • Capable - strong verbal and written communication skills and proficient in computer skills

Qualifications

  • Functional skills in maths, English (A-C) 9 - 4 or equivalent

Personal Qualities

  • Energetic
  • Confident
  • Passionate

Future Prospects

  • Progressing to a Community Associate, Senior Community Associate and Community Manager.
  • As well as support and development to explore other aspects of the business

About the employer

Avenue HQ was founded in 2016 in Liverpool, UK. We pride ourselves on being a community-driven business created for and facilitating a driven business community. Since conception we have made big strides and continue to place ourselves at the forefront of the new working movement. We are a company that is evolving every day in response to our members and their constantly changing needs. It is our community which is truly at the heart of everything we do – we believe in creating inspiring environments where individuals, businesses and cities can thrive.

From the minute you attend one of our events, use a space for a meeting, become a member or even visit one of our hospitality venues, you’re invited into the fold and become a part of the progression. We strive to offer much more than just workspace; our organisation reaches far beyond any of our four walls, and we aim to support and nurture businesses as they graduate through our plans and grow with us.

 

Employer

AVENUE HQ LIMITED
https://www.avenue-hq.com

Address

1 St. Pauls Square
Liverpool
L3 9SJ

Training provider

  • Business Administration Apprenticeship Standard Level 3
  • Functional Skills in maths and English if required

Training framework

Business Administrator

Training provider

INTEC BUSINESS COLLEGES LIMITED

Applications for this apprenticeship are being processed by Intec Business Colleges

Contact

Shelley Lea

shelley.lea@intecbusinesscolleges.co.uk

01788 514276

Application instructions

Application closing date: 05 Aug 2019

Apply now

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