Apprentice Medical Receptionist

Penny Lane Surgery

Apprentice Medical Receptionist required for a GP medical practice located in a very pleasant residential area of Liverpool, made famous by The Beatles in their song ''Penny Lane".

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Weekly wage


Total hours per week

30 hours

Expected duration

52 weeks

Possible start date

26 Jun 2019


Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.


  • Have a thorough knowledge of all Practice procedures
  • Work in accordance of written protocols
  • Pulling/filing notes for surgeries and update as necessary
  • Filing post in medical records
  • Fax and photocopy as requested


  • Receiving patients consulting with members of Practice team
  • Handing completed repeat prescriptions to patient and checking names and address
  • Be able to cover all reception positions as necessary


  • Process appointment requests for today future appointments from patients by telephone and in person
  • Deal with visits requests


  • Registrations of new patients – computer data entry and medical records
  • Process patients change of address – computer data and medical records (have knowledge of Practice area
  • Process repeat prescription request in accordance with Practice guidelines

Working week

30 hours per week, the practice is open Monday - Friday 8.30am - 6.30pm. Shifts/times TBC.

30 hour per week

Date posted

11 Jun 2019

Apprenticeship Level

Intermediate Level Apprenticeship


1 available

Requirements and prospects


  • Attention to detail
  • Excellent communication and listening skills
  • Able to multitask and remain calm under pressure
  • Friendly, personable, and reliable
  • Hard working and keen to learn


No formal qualifications required.

Personal Qualities

None specified.

Future Prospects

An excellent insight into working within the NHS and potentially a permanent role at the end of a successful apprenticeship.

About the employer

A GP Medical practice located in a very pleasant residential area of Liverpool, made famous by The Beatles in their song "Penny Lane".


Penny Lane Surgery


Smithdown Place
L15 9EH

Training provider

  • Level 2 in Business and Administration
  • Level 2 Technical Certificate
  • Level 1 Functional Skills (if required)
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Training framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by St Helens Chamber Limited


Serena Doyle


Application instructions

Application closing date: 24 Jun 2019

Apply now

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