IT Support Apprentice


Estio Training have an exciting new opportunity for an IT Support Apprentice with Techedia, based in Liverpool.

Apply now

Annual wage


Total hours per week

37.5 hours

Expected duration

13 months

Possible start date

03 Aug 2020


Techedia have built up a strong client base of law firms nationwide that we are very proud to develop and help them increase productivity through automisation and optimisation of their products and services. The sole reason for their growth is down to their qualified staff members who provide a service to the clients that no one else in the industry can compare to. Communication skills are extremely important for this role when speaking to legal, non-technical clients.

Your main duties and responsibilities consist of:

  • Initially to act a 1st line support help desk technician, raising and allocating problem tickets for clients on any IT related issue using our online systems
  • Answering Service Desk Calls in an efficient and courteous manner helping to resolve simple issues during the call
  • Escalating tickets internally to other team members as appropriate
  • Identify and isolate technical issues and initiate action as appropriate
  • Consult with technical colleagues to resolve complex IT problems and issues
  • Represent this company in technical forums and projects
  • Document and deploy technical process and procedures

Working week

Monday - Friday, shifts to be confirmed

37.5 hour per week

Date posted

02 Nov 2018

Apprenticeship Level

Advanced Level Apprenticeship


1 available

Requirements and prospects


  • Organisational skills
  • Demonstrate ability to work as part of a team, on own initiative, under pressure and to deliver to deadlines


  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)

Personal Qualities

  • Ability to get on with job and others well
  • Ability to form good working relationships

Future Prospects

  • The role offers long term security and the opportunity to progress into a permanent position

About the employer

Techedia are a highly professional ICT company that predominantly supports the legal industry in 4 main areas:

  • Case Management Development
  • Network Support
  • Telecommunications
  • Web Services




Burlington House 1B 1st Floor
Crosby Road North
L22 0PJ

Training provider

Level 3 Infrastructure Technician apprenticeship standard 

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt. Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • PC Fundamentals & Customer Service Skills
  • Business Processes & Network Fundamentals
  • Cloud Services
  • Coding & Logic
  • ERR 
  • Networking and Architecture

Some of these modules will include an option to take an examination in order to receive a professional certificate.

Training framework

Infrastructure technician

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Scarlett Uttley


Application instructions

Application closing date: 31 Jul 2020

Apply now

Crafted in Liverpool by Kaleidoscope