Customer Service Specialist Apprenticeship L3


Become part of an exciting organisation by joining us as an Insurance Broker Apprentice. The vacancy will initially entail learning all about insurance and providing administrative support to our Client Managers and Account Executives within our Broking, Private Client and Claims teams.

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Annual wage


Total hours per week

35 hours

Expected duration

15 Months

Possible start date

01 Sep 2021


  • Dealing with renewals of clients existing policies,
  • Mid-term adjustments, new business quotations and claims.
  • Electronic and manual broking to the market.
  • Gathering information from clients and entering that into a quotation system
  • Dealing with the administration and keeping our systems up to date, invoicing and collection of premiums. 
  • Deal with any changes during the policy year  learning how to deal with claims.
  • Dealing with commercial and private insurance policies of all types and sizes.

Working week

(9.00am to 17.00pm – Monday to Friday with an hour for lunch)

35 hour per week

Date posted

09 Jun 2021

Apprenticeship Level

Advanced Level Apprenticeship


1 available

Requirements and prospects


Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience


GCSE or equivalent English (Grade C/4) Essential,GCSE or equivalent Maths (Grade C/4) Essential,GCSE or equivalent Other (Grade C/4) Essential,GCSE or equivalent Other (Grade C/4) Essential,GCSE or equivalent Other (Grade C/4) Essential,AS Level or equivalent Other (Grade C/4) Desired

Future Prospects

We believe in growing our own talent. There are no limits to the opportunities within the business or the direction within the business that an individual wishes to take if they have the appropriate skills, enthusiasm and drive. Over half of our team have been with us in excess of 10 years.

About the employer

A dynamic Insurance Broker dealing with all aspects of insurances on behalf of clients. Established in 1977 with a strong team in Southport. We are an expanding business operating under the DR&P Group which consists of the Southport office and two other separately regulated businesses. We are a truly independent insurance broker who are totally client focussed and currently place premiums in excess of £45 million in the insurance market.



Training provider

Customer Service Level 3

Must be willing to work towards achieving professional qualification of Cert CII via the Chartered Insurance Institute arranged via ourselves that will be in addition to Customer Service Level 3 Apprenticeship.

Training framework

Customer service specialist

Training provider


Application instructions

Application closing date: 29 Jul 2021

Apply now

Crafted in Liverpool by Kaleidoscope